FAQ
General Information
Where are your products made?
All our pieces are thoughtfully crafted with care in New York, using high-quality materials.
How can I contact customer support?
You can reach us via email or through our contact form. Our team is happy to help!
Do you offer gift packaging?
Yes, all orders come in our signature gift box with the option for personalized engraving.
Orders & Payments
How do I place an order?
Simply select your desired item, customize if needed, and proceed to checkout. Follow the prompts to complete your order securely.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order within 24 hours. After that, customization work may have already begun.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
Shipping & Delivery
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs vary depending on your location.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Custom or engraved orders may take longer.
Product Care
How do I care for my jewelry?
To keep your jewelry shining, avoid water exposure and store it in a dry, cool place when not in use.
Do you offer cleaning or maintenance services?
Yes, we provide cleaning and polishing services to keep your jewelry looking its best.
Contact
Still have questions? We're happy to help! Please email us at glaznewyork@gmail.com and we will get back to you within 24 hours.